.Frequently
Asked Questions – FAQ
.Looking for a different way to explore PSTA.net?
Look no further, our new Virtual Help Center is just
a click away!
.Where
can I pick up a bus schedule or system map? Back
to Top
Schedules
are available at PSTA Customer Service Centers, numerous outlets
throughout the county, on our website, or to request schedules
by mail call the PSTA InfoLine at (727) 540-1900 (hearing impaired
call (727) 540-0603 for TDD).
.Where
can I find out about an item I lost on a bus? Back
to Top
To inquire
about a lost item, please call (727) 540-1800 between 8:00
a.m. and 4:30 p.m.
.Can
I take my pet on the bus? Back
to Top
Service
animals and guide dogs are allowed on the bus at all times.
For safety and convenience, small domestic animals are allowed
on PSTA vehicles provided they are contained in an enclosed
animal container.
.May
I leave my car at a Park N Ride overnight or for a few days? Back
to Top
Overnight
vehicle parking is not allowed.
.May
I park my RV at a Park N Ride? Back
to Top
We cannot
accommodate RV parking.
.How
do I get on the bus with a stroller or grocery cart? Back
to Top
Please
fold strollers and/or carts
before boarding.
.How
can I get a job driving a PSTA bus? Back
to Top
PSTA's Human
Resources Department serves over 500 employees, and is responsible
for recruiting and selecting individuals whose knowledge, skills,
and abilities most closely meet the needs of the Authority. You
may apply for current job openings by emailing or faxing your
resume, or by completing and mailing a job application. Click
here to get started.
.How
can I get a PSTA Special Citizen Photo ID Card? Back
to Top
PSTA GO Cards
and Special Citizen Photo ID Cards are available at PSTA Customer
Service Centers and authorized ticket outlets. Click here for
outlet locations. Seniors over 65 must show proof of age, and
disabled passengers must apply for approval. Click here for more information.
.How
do I let the bus driver know that I want to take the bus? Back
to Top
PSTA bus stop
signs are posted conveniently throughout our service area, many
with waiting shelters or benches. Bus Operators will only stop
for you if you are at a marked PSTA bus stop. When the bus approaches,
check the destination sign located above the windshield and at
the top left of the entry door. This sign will tell you the route
number and destination of the bus. Once you have determined this
is the bus you want, motion so the Bus Operator will be sure
to see you.
.What
should I do once I board the bus? Back
to Top
Board the bus
through the front door with your exact fare or GO Card ready.
Operators do not carry cash or make change, and fareboxes do
not accept pennies. Please be sure strollers and carts are folded
before boarding. All buses are equipped with wheelchair lifts
and have kneeling devices to make boarding easier for our special
needs passengers; please tell the Bus Operator if you need to
use these special features. The seats located closest to the
front of the bus are reserved for seniors and disabled persons.
All passengers are required to wear shirt and shoes.
.How
do I let the driver know I want to get off the bus? Back
to Top
When approaching
your destination, signal the bus operator by pulling down the
cord or pushing the strip located near the window. A bell will
alert the Bus Operator to stop at the next PSTA bus stop sign.
Be aware that a bus needs more braking time than a car, so be
sure to signal well in advance of your stop. Wait until the bus
comes to a complete stop before exiting. Please exit through
the rear door whenever possible and never cross the street in
front of the bus.
.Where
can I go to buy a PSTA GO Card? Back
to Top
Click here for a list of our GO Card Outlets. You can also order your PSTA
GO Card from the comfort of home through PSTA’s Tickets
By Mail program. Click here for a printable order form.
.Is
the fare different on the Route 300X and 100X to Tampa? Back
to Top
Yes, the one-way
cash fare is $2.50. Or, you can purchase a 20-Ride Premium
GO Card for $40.00. Seniors and disabled citizens with proper
PSTA ID can ride for $1.25 on select mid-day trips.
.What
is the Emergency Ride Home (ERH) Program? Back
to Top
The Emergency Ride Home Program (ERH) is designed to take the anxiety out of leaving your car at home, allowing you to take advantage of other commute options that are right for you. The ERH program provides you with up to eight taxi rides home each year in case of personal illness, family emergency or unexpected overtime (certain restrictions apply).
When you choose an option other than traveling alone in your car, you help relieve traffic congestion and improve the quality of life in our area. And, if you do so two or more days every week, you automatically qualify for the ERH program. Call Bay Area Commuter Services at 1-800-998-RIDE (7433), or access their website at www.tampabayrideshare.org for a program application.
By providing incentives like the ERH program, we are encouraging commuters like you to keep commuting the smart way!
.What
is a PDF File? Back
to Top
Software company
Adobe describes PDF files as: PDF is a universal file format
that preserves the fonts, images, graphics, and layout of any
source document, regardless of the application and platform used
to create it. Adobe® PDF files are compact and complete,
and can be shared, viewed, and printed by anyone with free Adobe
Reader® software (available here).
You have a
choice in viewing and printing our bus schedules. Bus Schedules
are available in both PDF and HTML format. PDF format is recommended
if you need to print a schedule.
.When
does PSTA operate on a holiday schedule? Back
to Top
PSTA operates
a holiday (same as Sunday) schedule on the following days: New
Year’s Day, Memorial Day, Independence Day, Labor Day,
Thanksgiving Day and Christmas Day.
.Still
need help or have a question? Back
to Top
Find all the
transportation help and information you need by calling the PSTA
InfoLine or visiting a PSTA Customer Service Center. Customer
Service Representatives are on-hand during the days and hours
listed to help you plan your trip and answer your questions about
riding the bus. At your request, they can provide you with schedules
and brochures about various PSTA services and programs.
PSTA InfoLine
Reach the telephone information center by calling (727) 540-1900 Hearing impaired
TDD (727) 540-0603
Monday through Friday 6:00 a.m. – 8:00 p.m.
Saturday 7:00 a.m. – 8:00 p.m.
Sunday & Holidays 8:00 a.m. – 4:30 p.m.
Closed Thanksgiving, Christmas and New Year's Day
Williams Park
Customer Service Center
Located in downtown St. Petersburg at the corner of 2nd Avenue and 3rd Street
North
Monday through Saturday 7:00 a.m. – 5:45 p.m.
Sundays & Holidays 8:00 a.m. – 4:00 p.m.
(Closed 11:30 a.m. – 12:30 p.m. Sundays and Holidays only)
Closed Thanksgiving, Christmas and New Year's Day
Park Street
Customer Service Center
Located in downtown Clearwater at the corner of Park Street and Garden Avenue
Monday through Saturday 7:15 a.m. – 5:15 p.m.
Sundays & Holidays 8:00 a.m. – 4:00 p.m.
(Closed 12:45 p.m. – 1:45 p.m. daily)
Closed Thanksgiving, Christmas and New Year's Day
Central Plaza
Terminal Customer Service Center
Located in St. Petersburg at the corner of Central Avenue and 32nd Street
Monday through Saturday 7:15 a.m. – 5:15 p.m.
Sundays & Holidays 8:00 a.m. – 4:00 p.m.
(Closed 12:45 p.m. – 1:45 p.m. Sundays & Holidays only)
Closed Thanksgiving, Christmas and New Year's Day
The InfoLine
and all Customer Service Centers are closed on Thanksgiving,
Christmas, and New Year’s Day.
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